The purpose of our business policy is to eliminate misunderstandings. You want your website / software / mobile application designed and developed, & we want to get paid for fixing/designing/developing projects for you. Keeping that in mind, we have framed this policy to ensure we both get what we want.

Fees

Our fees are fair, firm, and non-negotiable. Attempts to renegotiate during the process will nullify our agreement, and your deposit will be forfeited.

Terms

We request a deposit equal to fifty percent (50%) for hiring us on board. The balance payment will be due upon completion. We want to be affordable and hence we do offer flexibility in our terms.

Payment

Fusion Informatics accepts payments in cash, check, PayPal, and wire tranfer. Please note that credit card / debit card payments has to be processed through PayPal.

Domain

Domains that you ask us to register will ramin secured and confidential with us. This ensures your safety, not worrying about renewals with your hosting package. If you do wish to transfer your domain, a fee shall be charged, based on the domain potential, or actual value of the respective domain

Charge back

If for some reason you decide to pursue a charge back, you must notify prior to your financial institution in writing with a valid reason signed in .pdf format emailed to info@fusioninformatics.com within 7 days of your purchase. If you cancel your credit card / debit card prior to this notification, or do not abide by the time constraints, you agree to waive your rights for a charge back.

Due Date

The payments are due on the first day of every month. A PayPal subscription can be arranged for your convenience. You can also write post dated checks for the length of the term.

Bug Fixes

If you discover feature(s) in the original requirements defective, Fusion Informatics will fix them or provide an equivalent work-around at no additional cost. The client has up to 3 months after the Go Live date to request bug fixes. After 3 month time period has expired, Fusion Informatics reserves the right to charge the client on an hourly basis for additional changes made. If a client gives access to any part of the code to anyone else and changes are made to it, this agreement will be held null and void. We can not fix for free in case someone else causes the damage.

Late Fees

Our monthly maintenance program requires fees payment on 1st day of each month. If you are a warranty company or reseller, no payments shall be accepted after 45 days. If you are on a monthly payment option, you will be allowed for a total of 3 late payments during the course of your financing, after which the balance will be due in full before services are restored. Late payments are subject to a twenty five dollar ($25) late payment fee. This fee will accrue weekly until balance amount paid.

Returned Payment

Any payment (check or credit card) returned from a financial institution for any reason will be subjected to a $50 charge, which will be non-negotiable.

Deposits

Deposits are non-refundable once work begins on your project.

Timeline

Deposit gets forfeited if the information we requested for working on your site, isn't provided to us within 20 days of deposit. You expect us not to waste your time, and so do we expect the same.

Collaborative Inputs

We do not believe the customer is ALWAYS right. That doesn't mean that we are disagreeable - but we WILL disagree if we feel it is in YOUR best interest. At the end of the day, our clients maintain control over their project and, of course, have a final say - but we are quick to speak up if we disagree. It's why you hired us, right? :)

Satisfaction Guarantee

Your satisfaction is guaranteed. We want you to be secured with your project. More importantly, we want your project to be profitable for you. That is why we have the following guarantee to protect you.

Budget Guarantee

When we start out, you will be given a fee in writing. We will not ask you to renegotiate in the middle of the project. We declare our fees to be fair, firm, and non-negotiable.

Time Guarantee

You will be given a firm deadline for completion. If Fusion Informatics fails to meet the deadline ( a max delay of 20%) that we agree to, and you have provided us with all the material and documentation we request, we will forfeit the balance owing. Time is money, and you shouldn't have to wait to make it.

Limitation Of Liability

Fusion Informatics' liability is limited to the value of the portion of the project (as per proposal) which stands incomplete at any given point of time. Fusion Informatics cannot be held responsible at any point of time for losses arising out of the services delivered, not delivered, or delay in the same. The liability to refund arises only once the project has been cancelled by the client and such cancellation has been communicated to Fusion Informatics in writing within one week of awarding the project (i.e. signing the contract).

Contacting Us

If you have questions or suggestions regarding our business policy, please e-mail us at info@fusioninformatics.com

This policy is subjected to changes at any point of time without notice.