Client Background
A prominent leather manufacturing company based in the USA was struggling with delayed payments from customers. With hundreds of invoices managed through SAP, the finance team faced mounting workloads in following up on overdue accounts, causing cash flow issues and delays in collections.
Challenges
- Manual extraction of invoice data from SAP was slow and error-prone.
- Follow-ups for overdue payments were inconsistent and delayed.
- Personalized follow-up emails required significant effort and time.
- Accounts receivable cycle time was increasing, impacting cash flow.
Strategic Approach
We implemented an Agentic AI system to integrate with SAP, intelligently extract invoice data, and trigger automated, human-like follow-up emails. ChatGPT was used to generate tailored communication based on payment history, tone of previous emails, and context—ensuring every follow-up felt personal and professional.
Our Solution
• SAP Data Integration Agent: Connected to SAP to fetch invoice data (due dates, amounts, contacts) in real-time.
• AI Follow-Up Scheduler: Created follow-up sequences based on invoice aging, customer behavior, and payment terms.
• ChatGPT Email Generator: Read previous email threads and drafted polite, contextual reminders for payment.
• Smart Escalation Logic: Flagged high-value or long-overdue invoices for human intervention.
Impact
- 35% faster collections cycle within the first 3 months
- 75% reduction in manual follow-up time
- 100% personalized emails, improving customer responsiveness
- 40% fewer overdue invoices
Boost collections with AI-powered follow-ups. Start your transformation today!